At Yamato Scale, we are here for you well beyond your purchase of your Yamato weigher.
The Yamato service covers the entire lifespan of your Yamato machines.
For us at Yamato, customer satisfaction is key. The same quality and high standards that are applied in the development and manufacturing of the Yamato weighing solutions also apply to the Yamato services. The Yamato after-sales service portfolio provides you with a wide range of extensive high-quality services to ensure that your machines are always performing at their very best.
From our Yamato Service Center in Willich, Germany, we provide spare parts, trainings, troubleshooting either on-site at your facility or via remote control, preventative maintenance programs, repairs, software updates and much more for all generations of Yamato weighers.
Whether you need spare parts, trainings, preventative maintenance, new software or the intervention of a service technician, the Yamato Service Team is just a phone call away.
The Yamato After-Sales Service Portfolio
The following table gives you an impression of the services we provide to make sure that your Yamato machines are operating at maximum efficiency at all times.
| Item | Description |
|---|---|
| Spare Parts | |
| Electronic component | IO-boards, actuator units, operating units, etc. |
| Wearing parts | Spare parts with a mechanical function |
| Product contact parts | Feed pans, weigh and feed buckets, collating chutes, etc. |
| Basic spare parts package “Silver-Kit” | Combination of electronic and wear parts that you should always have at hand |
| Extended spare parts package “Gold-Kit” | “Silver-Kit” plus feed bucket, weigh bucket and actuator unit for extended production reliability |
| Spare parts package “Yamato-ID-Kit” | Individual composition taking into account your production conditions |
| Services | |
| Technical service | On-site repairs and maintenance |
| Complete overhaul of machines | Complete overhaul of your machines at Yamato |
| Warranty extension | For machines beyond the usual warranty period |
| Contract for ReQualification | Preventive maintenance for your machines |
| Training for operating personnel | At your facility and/or at Yamato in Willich |
| Webinar training for operating personnel | Via internet |
| Weighing units | Exchange program | Immediate exchange from our “unit pool” |
| Weighing units | Individual repairs | Repair of your own unit |
| Weighing units | Extended Warranty | Extended warranty for the use of repaired units |
| Control units | Individual repairs | Repair of your own RCU unit |
| Software | |
| Mixing function | 2 to 8 components |
| Counting function | Exact number of products in one package |
| Priority head for additional items | Add a specific product in every package |
| Feedback control | Sends back signal to an upstream feeding device to conform weight of products to standard value |
| Data acquisition | Data transfer to PC |
| Remote monitoring | Remote control |
| Remote maintenance | Remote service from Yamato technicians |
| Digital glasses for remote service | Y-ViTeSe | Virtual Technical Service using digital glasses |
| Data Capture Software | STATS | Data acquisition and evaluation using the Software STATS |
| WiFi | Wireless data transmission |
| Ethernet port | Real time data acquisition |
| Hardware | |
| Modular signal tower | 3 or 4 colors and signal tone |
| Panel PC | Control unit | Industrial PC for remote control |
| Stainless steel complete housing component for control unit | Protection for your multihead scale control unit RCU-810-A |
| Webcam | For production monitoring |
| Modernization set for multihead weighers | Replacement of control units type RCU-600, RCU-800 and RCU-810 with RCU-810-A |
In case of further questions, we will be happy to assist you.
Patrick Coursier
Manager Technical/Customer Service
Uwe Kähler
Spare Parts Manager
Our consulting team comprises experienced technicians and competent members of our Spare Parts team, all readily available to advise you on the wide range of options for your weighing solutions.
Do not wait any longer!
Contact us for further information.
E-Mail: service@yamatoscale.com
E-Mail: parts@yamatoscale.com
Hotline: +49 (0)2154 9159-0
Topics in this article
After-Sales services, Spare Parts, Actuator units, Feed pans, Weigh buckets, Feed buckets, Warranty extension, Machine overhaul, Training, Repairs, Data acquisition, Remote control, Remote monitoring, Control unit, Multihead weighers, Multihead Scales, Automatic Multihead Equipment, Automatic Dataweigh, Computer Combination Weighers, Industrial Weighers, Dynamic Weighing Systems